Short-term goals have the biggest probability of being realized in a set time frame. So, align your team’s goals with yours for integrated work culture. Working largely as a virtual team also increases your risk of falling prey to cyberthreats. One such example is employees downloading malware in lieu of work documents and sending all their data or passwords etc to hackers.

  • Trainers interacted with individual team members and employee development was a cakewalk.
  • As per Deloitte, 41% of remote workers reported high levels of stress.
  • If that doesn’t help, exercise works well for getting stress out of your system.
  • If your attention is being pulled in multiple directions, try to avoid hurried, blunt responses.

But Revelle’s simple approach of asking how customers were doing paid dividends. “We were able to turn every single one of these conversations around to end on a positive note,” she says. It also led to a change in customer attitudes toward the company and its products. A new survey by Freshworks, a customer and employee engagement software company, found that post-pandemic customers are more empathetic — but also more demanding.

Your customers’ favorite contact channels

For example, if you tell a customer you’ll call them back within an hour, you must ensure you do so. If you can’t keep your promise, be honest with the customer and what is remote customer service tell them what’s happening. What’s more, if you make a mistake, own up to it and apologize. Save time and find higher-quality jobs than on other sites, guaranteed.

Why Remote Customer Service Is Popular

Many employers require only a high school degree or equivalent, although a college degree may be required in some cases. Proficiency with computers and basic technology is usually a must to handle email, live chat, and other communication platforms. Remote work continues to play a pivotal part in shaping the future of the workplace for the foreseeable future. We also care what job seekers think about their new roles (and their experience with FlexJobs!). Below, a few job seekers who landed a remote job at a Top 100 company share their experience.

Make internal collaboration easy

If a remote employee is calling you after work hours, entertain the call. Talk to them on different channels and be open to chats on different platforms. This boosts remote team collaboration and makes them feel connected to you as a team. They can also join you during lunch, smoke break, or have after-office discussions with you. However, the same is not possible for your remote team employees.